British Airways Data Breach Information
Ensuring Transparency and Trust
Important Information Regarding the 2018 Data Breach
We at British Airways deeply regret to inform our customers about a data breach that occurred in the summer of 2018. We take this incident very seriously and are committed to addressing the issue and enhancing our security measures to protect your data.
Details of the Data Breach
- Date of Incident: Summer 2018
- Affected Customers: Nearly 500,000
- Compromised Data: Names, addresses, email addresses, and payment card details (including credit card numbers and CVV codes)
- Method of Attack: Access through a compromised third-party account, exploiting weak security measures
Our Immediate Response Actions
- Securing Systems: Isolated affected systems immediately. Implemented enhanced security measures to prevent further breaches.
- Notification to Authorities: Reported the breach to relevant regulatory bodies, including the ICO. Engaged with cybersecurity experts to assist in the investigation.
Information for Affected Customers
Direct Notifications: Personalized notifications sent to affected customers.
Support Services: Dedicated customer support helpline and free credit monitoring services.
Call to Action:
- Monitor your bank and credit card accounts for any suspicious activity.
- Change your online passwords and enable two-factor authentication.
- Contact your bank or credit card issuer if you notice any unauthorized transactions.
Public Communication Strategy
- Press Release: Issued a public statement outlining the breach and actions taken.
- Website and Social Media Updates: Created a dedicated page with detailed information on the breach. Regular updates on our social media channels.
Our Commitment to Security
- Advanced Security Technologies: Implemented advanced encryption methods for data protection. Deployed AI-driven threat detection systems.
- Regular Security Assessments: Established a routine schedule for security assessments and penetration testing.
- Third-party Vendor Audits: Conducted thorough security reviews of third-party vendors and partners.
Get in Touch
For more information and ongoing updates, please contact our dedicated helpline at [helpline number] or visit our FAQ page.
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